Contact and support

Phone: +49 6221 500-500
E-Mail: service@forum-institut.de
 


Do you have questions about a seminar, a conference, or an e-learning course? Do you need assistance with registration, logging into the Learning Space, or with your invoice? Our team in Heidelberg is happy to help you personally, by phone, email, or chat.
You can reach us Monday to Friday during our business hours.
Monday to Friday, 8:00 am to 5:00 pm

Address:
FORUM · Institut für Management GmbH
Vangerowstraße 18
69115 Heidelberg
Germany

Frequently asked questions

Here you will find a collection of frequently asked questions and their answers.

How can I register for a professional development course?

You can book the event online via the respective event page on our website. Alternatively, you can register by email at service@forum-institut.de, by phone on +49 6221 500-500, or via our chat service.

Is there a registration deadline?

We recommend registering approximately four weeks before the event begins. This allows us to secure your place and provide you with all important information in advance. Online seminars can also be booked at shorter notice.

Can I reserve a place as a participant?

You can reserve a place free of charge and without obligation. You can make a reservation by calling +49 6221 500-500, emailing service@forum-institut.de, or chatting with us on our website.

What happens to my data when I register?

You will find all information regarding this in our privacy policy.

How large is the participant group at my event?

The number of participants depends on the event format. For courses, we aim to enable intensive exchange. That is why we maintain a limited number of participants.

For conferences, the number of participants is higher.

What break times are there during the events?

Break times are planned individually. There is a coffee break in the morning and in the afternoon, as well as a lunch break at midday with catering provided.

Do I need prior knowledge for a course?

Dies ist von der jeweiligen Veranstaltung abhängig. Handelt es sich um ein Basis- oder Einsteigerseminar sind keine Vorkenntnisse erforderlich. Bei Aufbauseminaren sollten bereits Kenntnisse vorhanden sein. Weitere Informationen dazu finden Sie im Prospekt oder auf der Veranstaltungsseite im Web unter “Teilnehmerkreis”.

Where can I find the event materials?

The event materials will be made available in your personal customer portal approximately 24 hours before the event and can be downloaded from there.

Will I receive a certificate of attendance?

You will find your certificate in your personal customer portal after the seminar.

Where can I leave feedback about the event?

You can submit your feedback via our evaluation forms, which will be displayed to you directly after the event. You can also rate us on Trustpilot or Google.

Who can I contact regarding a key account agreement?

You can send your enquiry to our sales team. You can reach them by email at vertrieb@forum-institut.de or by phone at +49 6221-500 577.

What training formats does FORUM Institut offer?

FORUM Institut offers courses, certificate programs, e-learnings, webcasts, learning paths and in-house training.

How can I receive event notifications by email only in the future?

Please contact us by calling +49 6221 500-500, emailing service@forum-institut.de, or chatting with us on our homepage.

How can I provide you with my new contact details?

You can update your details at any time in your customer portal under "My account", or send an email to service@forum-institut.de

Who can I contact if I have further questions?

Please feel free to contact our customer service team. You can reach them by calling +49 6221 500-500, emailing service@forum-institut.de, or chatting with us on our homepage.

Where can I find information about the participation fee?

You can find this on our website by selecting the seminar you wish to attend. The fee is listed under "At a glance". Alternatively, you can also find it on the last page of the brochure.

Are there any discounts or special offers?

Discounts are available for multiple bookings. Please feel free to contact us.

Who can I contact regarding a key account agreement?

You can send your enquiry to our sales team. You can reach them by email at vertrieb@forum-institut.de or by phone at +49 6221-500 577.

When will I receive my invoice?

Once we have successfully registered you, you will receive your invoice and registration confirmation.

Can you send my invoice to a central invoicing address on request?

It is possible to send the invoice to a central invoicing address. Please provide the central invoicing address when registering.

Can I receive my invoice digitally?

By default, you will receive your invoice by email. On request, we are also happy to send it to you by post.

How long do I have to pay my invoice?

The payment term is 14 days after receipt of the invoice.

What payment options do I have?

We currently offer bank transfer and credit card payment. Further payment options are available on request.